Partner Support Specialist

  • Job Reference: DST/TP/46441/13372
  • Date Posted: 25 January 2023
  • Recruiter: SS&C
  • Location: Stirling
  • Salary: On Application
  • Bonus/Benefits: Competitive
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent

Job Description

Summary

We are currently looking for people who can build relationships in an exciting telephone and email based role, this is an opportunity for an individual who would like to develop professionally and play an important role within an ambitious team. Be part of our relationship management team and build quality relationships with key stakeholders in our business in a customer focused environment. Take personal responsibility to see issues through to resolution, ensuring the appropriate outcome is reached for our Client. In this professional role you will be fully supported and given full product and transaction training, specialising in Pensions, Bonds & Life Assurance



Package

  • Competitive annual salary
  • Eligible for annual discretionary bonus (based on individual and company performance)
  • Stock Option eligible
  • Company pension scheme
  • Life Assurance (4 x salary)
  • Family Cover healthcare
  • Flex benefits scheme


Main Responsibilities

  • Manage effective relationships and communicating effectively with all key contacts internally and externally
  • Exceptional handling of complex cases, or cases which require special handling, co-ordinating assistance from key contacts in processing areas; providing final decisions and letters if required. Monitor progress and undertake preventative measures as appropriate
  • Handle incoming calls from our Client and make outbound calls where necessary to complete the enquiry
  • Respond to email enquiries from our Client and contacts at appropriate business locations
  • Represent the Client on projects and be responsible for local Business Plan initiatives, championing change
  • Carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed
  • Initiate and attend office visits and location meetings, strengthening existing relationships with key stakeholders and also establishing new networks/relationships


Ideal Candidate

The individual will enjoy developing professional relationships and be proactive in creating an unforgettable customer experience for our Client. All SS&C employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities. Ideally the individual will:

  • Be quality driven, aiming for 100% accuracy and timeliness of delivery
  • Observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
  • Comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role

The Skills Required:

  • A good team player with a "can do" attitude with the ability to work with others to provide an excellent customer service and experience.
  • Evidence of being in a previous role where communication is a key skill
  • Enjoy building relationships
  • Excellent problem solving, analytical and decision making skills
  • Appropriate product knowledge substantiated by relevant product tests
  • Excellent communication skills with ability coach effectively, mentor and give feedback when required
  • Act as a point of technical reference for others to refer to for help guidance and support
  • Shows flexibility and is always goes the extra mile to meet the needs of the business and Client
  • Strong organisational and time management skills
  • Commitment and self-motivation to work within deadlines with minimum supervision
  • Educated to Higher level or equivalent (desirable)