Package
Competitive annual salary
* Eligible for annual discretionary bonus (based on individual and company performance)
* 20 Days holiday plus Flexible time off Policy
* 6% non-contributory pension scheme
* Life Assurance (4 x salary)
* Family Cover healthcare
* flex benefits scheme
Main Responsibilities
We are currently recruiting for an Account Manager to join the team responsible for SS&C's relationship with SJP (including Rowan Dartington and SJP International).
In this role you will be responsible for leading and supporting specific Account Management and oversight functions of the SJP relationship.
- Demonstrate a high degree of autonomy in executing the role including identification of priorities, taking initiative, making decisions, and ensuring SS&C is professionally presented at all times
- Ensuring Governance with Contract and processes are followed
- Maintain and develop personal relationships with key and senior client contacts externally but also with key stakeholders within SS&C
- Liaise with Heads of internal business areas to monitor and ensure quality service is provided
- Ensure reports on service and quality are provided, checked, and understood before going to client/internal stakeholders
- Ensure all Governance meetings are being scheduled, minuted and actions progressed in a timely manner
- Keep abreast of current SJP / SS&C relationship status
- Work with Client and SS&C teams to ensure customer satisfaction always remains positive and ensure Leadership team are aware of any potential areas of concern
- Support and maintain summary reporting of overall account, service, commercials, and governance status
- Input to Senior Management and Management Company reporting e.g., GoCheck, Operations Committee, Board reports etc
- Chair ad hoc meetings (where appropriate and relative to meeting attendees)
- Call report/minutes to be prepared from meetings with client and circulated to SS&C Executives, using appropriate tools
- Understand the client tariff and its application
- Check all invoices and Ad Hoc charges are applied and invoiced
- Escalation point for resolution of invoicing & billing issues
- Maintain full knowledge of SJP MSA and related business contract terms
- Ensure that all Contract Governance processes implemented and followed
- Participate in support work as requested to achieve internal agreement on contractual/commercial issues
- Awareness of all client change requests/projects
- Internal notification of changes to client service model/tariff/SLA's
- Follow development of new products /services /functionality from all SS&C code promotions i.e. Bluedoor, FAST/AWD/FASTMail etc where relevant engage client in potential demand/use
- Input to ensure commercial considerations have been considered and documented for discussion with client
- Attend internal/external business forum/committees on behalf of Account Management
- Complete any other appropriate ad hoc tasks as directed by manager
The Ideal Candidate
- Excellent knowledge of SS&C's operational structure, SJP products, systems and change process
- Organised and can work to a regular schedule of monthly tasks whilst prioritising urgent requests
- Strong ability in understanding management information and using this to make considered decisions
- Relationship management experience, appears credible when working with SJP and senior internal stakeholders
Skills:
- Excellent planning and organisational skills
- Strong ability to connect with audience when communicating, both written and verbal
- Strong ability to engage people
- Strong decision making and problem-solving skills
- Excellent analytical skills
- Strong influencing and negotiating skills
- Ability to build partnerships both internally and externally with key stakeholders
- Good knowledge of Excel and PowerPoint
- Knowledge of Financial Services regulatory environment
- Meeting, presentation, and fact-finding skills
- Strong ability to value diversity
